- they allegedly had the item in stock
- they would effect shipment within 3-4 days
- they shipped from 12 warehouses nationwide
- they had the best price by far on the Web
Now, I consider myself a fairly savvy on-line customer; but I guess every once in a while we must get reminded that all is not as it might appear.
After I had not heard from them as to item status, etc. after 3 days, I sent them an email politely inquiring as to the status of the order, which had been 'coded' as "Awaiting Shipment" from the moment I placed my order. No reply.
I wrote them again--and again!--no reply. I even called them, and left them a message--you guessed it--no reply. It was then that I started doing some research as to the reliability and customer service of this company, and it was bone-chilling to read. . . OUCH!
It was not until I requested that the order be cancelled they they replied that it was scheduled to ship on this past Monday. Obviously, that wasn't going to happen as it was a Federal holiday, but I did expect to receive my tracking information via the 'mailing label generated' notification.NOPE!
I finally did receive shipment notification late today--10 days after placing the order! I was pleased to see that they had shipped via USPS PP. . . but wait, that wasn't a PP tracking number! Sure enough, it was a Fed-Ex tracking #!!! If I am lucky, I will receive the order early next week!
Yes, they did fulfill the order, if not on a very timely basis--and not before evincing some of the worst CS I have ever experienced!
FWIW, there are reliable, steadfast, and trustworthy retailers on the WWW that may not offer the lowest prices (though you might be pleasantly surprised more often than not!), but they do offer the highest calibre of CS! The peace of mind alone is worth the extra $10 difference--at most!!!!
Lesson learned!
“When the cost of a hobby exceeds the fun and doesn't attract new people, the game is over.” -
Oscar Koveleski, August 2003
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