We all know the quality of the work bearing the Young Miniatures logo. We may not always agree on the historicity of the subject in question, but we would be hard-pressed to be indifferent about, much less criticize, the quality of the casting, packaging, etc.
A recent experience has elevated Young Miniatures to an Elite/5-Star tier manufacturer in my book. I began prepping a YM bust that I had purchased a number of years ago when I realized that the accessory pieces were missing. This was entirely on me, as I distinctly recall that all pieces were present and accounted for when I inspected the kit upon receipt. I wrote YM, inquiring if they would sell me a replacement set of accessory pieces. Less than 24 hrs later, I received a response that they would gladly send me the pieces--at no charge! And less than a week later, I have a complete bust once again.
This is customer service par excellence! Above and beyond!! Heartfelt thanks to Young and his attentive staff!!!
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